Quality Assurance
At South Leo Packers and Movers, quality is not just a promise — it’s a process built into every move. Guided by ISO 9001:2015 Quality Management Standards, we ensure consistency, safety, and excellence across all operations — from initial inspection to final unpacking.
Our Commitment to Quality
Every relocation project is executed with precision, ensuring that your belongings are handled with care, packed securely, and transported safely. Our internal audit and inspection systems guarantee that the highest level of service quality is maintained at every stage.
- Compliance with ISO 9001:2015 standards.
- Use of premium and eco-friendly packing materials.
- Well-trained staff following standard operating procedures (SOPs).
- GPS-enabled monitoring for logistics precision.
- Periodic quality reviews and customer feedback audits.
Quality Control Process
South Leo follows a structured 4-Step Quality Assurance Model for all relocation projects:
- Inspection & Assessment: Pre-move survey to analyze goods and plan accordingly.
- Packing Standardization: Use of certified packaging materials and labeling.
- Supervised Loading & Transit: Each vehicle and shipment is supervised and GPS-tracked.
- Post-Delivery Review: Customer feedback and service evaluation for continual improvement.
Certifications & Compliance
We take pride in maintaining industry-recognized certifications that validate our operational standards and legal compliance.
- ISO 9001:2015 Certified for Quality Management Systems.
- GST Registered and compliant with financial regulations.
- IBP Approved and a PMI Group Member.
- Compliant with Motor Transport Workers Act and safety norms.
Continuous Improvement Program
Our management team continuously evaluates key performance indicators (KPIs) such as transit time, damage ratios, and customer satisfaction scores to enhance service quality. Periodic refresher training sessions are conducted for all staff to maintain operational excellence.
Through our “Zero Defect” initiative, South Leo Packers and Movers strives to achieve complete error-free execution, improving not only efficiency but customer trust and long-term relationships.
Our Quality Flow Process
Every move at South Leo Packers & Movers follows a certified process that ensures consistency, safety, and satisfaction at every stage — from your first call to final delivery.
Pre-Move Survey
Our quality journey begins with a detailed inspection and estimation process to ensure accuracy and planning efficiency.
Standardized Packing
All materials and techniques used comply with ISO-approved standards to prevent any kind of transit damage.
Safe Loading & Handling
Expert handlers and specialized tools ensure that goods are loaded and secured without risk of breakage.
GPS Tracking
Each vehicle is equipped with GPS, providing real-time tracking updates to ensure route safety and transparency.
Unloading & Setup
Once goods arrive, our trained crew safely unloads and arranges items according to the customer’s preferences.
Feedback & Improvement
After delivery, feedback is collected and reviewed to continuously improve our processes and maintain ISO standards.