Our Process — How South Leo Moves You

We follow a clear, auditable relocation workflow designed for safety, transparency and on-time delivery. From the first survey to post-move follow up, every step is documented and quality-checked under our ISO-aligned systems.

Pre-Move Survey (On-site or Video)

A trained South Leo consultant visits your home/office or conducts a video survey to assess volume, fragile items, special packing needs and site access. The survey enables an accurate quotation and a tailored move plan — virtual surveys are offered for convenience.

Typical turnaround: 24–72 hours for survey scheduling and proposal.

Quotation & Booking (Transparent Pricing)

After survey we provide an obligation-free quotation with a clear cost breakdown (packing, transport, insurance, any special crates). Once approved, we confirm booking, vehicle allocation and exact schedule — no hidden charges.

Tip: book 2–3 weeks in advance for peak seasons.

Packing & Protection (Certified Materials)

We use international-grade materials — Perfect Box, LCD Box, bubble wrap, corrugated & wooden crates — and strict labeling (Fragile / This Side Up / Do Not Stack). Each pack is supervisor-verified before loading to minimise damage risk.

Quality checks before dispatch ensure packing integrity.

Loading & Transportation (Secure Containers)

We load consignments into covered, well-maintained trucks and sealed containers sized to requirements (14ft–50ft). All vehicles are GPS-enabled to allow live tracking and route optimisation for safe, on-time transit.

Containerised transit recommended for maximum protection against weather & theft.

In-Transit Visibility & Support

You get live GPS updates, scheduled ETA notifications and a dedicated operations contact. Our 24×7 helpdesk handles queries and coordinates any route changes.

Proactive communication keeps surprises to a minimum.

Delivery, Unloading & Setup

On arrival our team carefully unloads, reassembles furniture, and places items in rooms as instructed. We remove packing debris and ensure your space is move-in ready.

We aim to complete setup the same day where logistics permit.

Unpacking, Inspection & Sign-off

We unpack items, inspect for transit damage and obtain your sign-off. If insurance was opted, we assist with claims documentation and follow-up until resolution.

All damage/non-conformity reports are recorded and tracked.

Post-Move Follow-up & Feedback

Our Quality team conducts a post-move check and customer satisfaction survey to capture improvements and close the loop on service delivery.

We use feedback for training and continuous process improvement.

Why South Leo is Better

25+ years of relocation experience and a Pan-India network.
GPS-enabled fleet for live tracking & route security.
Proprietary packing systems — Perfect Box, LCD Box, and custom wooden crates.
ISO-aligned Quality Management & formal training programs.
Transparent pricing, insurance assistance & 24×7 customer support.

Process Guarantees & Service Level

Supervisor verification at packing & dispatch.
Live ETAs with a dedicated operations executive for each move.
Strict labeling and tamper-evident packing for high-value consignments.
Post-move quality check and transparent claims handling.

Request a Free Pre-Move Survey Download Moving Checklist →

Need help right away? Call: +91 98035-44005

Frequently Asked Questions

How should I prepare for the pre-move survey?

Clear access, a quick walkthrough, and photos of bulky/fragile items help us estimate accurately. Virtual surveys are available if you prefer.

Do you provide insurance?

Yes — we offer optional transit insurance and claim support. We assist with documentation and follow through until resolution.

Can you move office equipment and sensitive documents?

Absolutely. We provide secure packaging, dedicated containers and chain-of-custody handling for corporate clients and financial institutions.

What happens if delivery is delayed?

We notify you with updated ETAs and coordinate alternative arrangements. Delays due to regulatory/force-majeure conditions are handled per our T&Cs and communicated promptly.

Legal & Compliance: Service delivery times and guarantees depend on route, regulatory clearances and third-party factors. All services are subject to our standard Terms & Conditions and Insurance policy terms. For compliance queries contact southleopackers4005@gmail.com.